Specialty teas from the small tea farmers of Nepal now available in USA & Australia

Shipping & Handling

Shipping within USA

Standard Shipping:

  • FREE delivery on orders $60 and over. Orders $60 and under can be delivered for $9 flat fee.
  • Orders will be delivered in 7 – 10 business days 

 

Express Shipping:

  • $14 flat fee for Express delivery, available 
  • Orders will be delivered in 1- 2 business days.

 

Outside USA (Canada, Mexico, Central & South America)

Standard Shipping:

  • Delivery depends upon the origin. Please check the USPS postal fees
  • Orders will be delivered in 5 to 10 business days*.

Express Shipping:

  • Delivery depends upon the origin. Please check the USPS postal fees

 *Please allow extra days for delivery due to Customs processing

To return your product, you should mail your product to: 1625 E. Windwood Circle, Derby, KS 67037, USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds & Exchanges

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@discovernepaltea.com and send your item to: 1625 E. Windwood Circle, Derby, KS 67037, USA.

 

 

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